FAQ
Frequently Asked Questions
How can I contact Ayman & Friends?
You can reach us through our Contact Us page, and we'll get back to you as soon as we can
What does Ayman & Friends sell?
We create thoughtful newborn gift sets — perfect for baby showers, hospital visits, new parents, and welcoming a little one into the world ✨
What's included in each gift set?
Each set includes:
80 x 100 Cotton Blanket, Booties, Muslin Bib, Crochet Rattle Toy, Crochet Dummy Chain, Hairbrush and Announcement Plaque
The exact items are always listed on the individual product page, so you know exactly what you're getting 🧸
Are your gift sets suitable for newborns?
Absolutely! Our gift sets are designed with newborns in mind — soft, gentle, and practical, just right for little arrivals 🤍
How is my order packaged?
Every gift set is presented beautifully and designed to feel special the moment it's opened — arrives in our custom Ayman & Friends giftbox📦
Can I personalise or embroider an item?
Yes — just select your personalisation option and enter the name.
Names will be placed on the bottom right hand side of the blanket.
Please double-check your spelling before ordering, as once embroidery has started, changes can't be made 🪡
How long does it take to process my order?
We prepare orders as quickly as we can! Standard items are usually dispatched within 3-5 business days🚀
How much is shipping, and do you ship internationally?
Standard shipping within Australia is $15
We also ship internationally — please note the recipient may be responsible for any customs duties or import fees charged by their local authority 🌏📦
How do I care for the items in my gift set?
To keep everything looking its best (and protect any embroidery), we recommend a gentle cold hand wash, avoiding bleach or wringing, then line drying only — no tumble dryer 🧼🤍
Can I change or cancel my order after placing it?
We start preparing orders quickly, so changes or cancellations can't always be guaranteed — but reach out straight away and we'll do our best to help before it's processed 💌
I entered the wrong delivery address — what do I do?
Please contact us as soon as possible with your correct details. If your order has already been dispatched, we can help where possible, though any reshipping costs may be your responsibility.
Do you offer returns or exchanges?
Because of the personalised and hygienic nature of baby products, returns and exchanges are not permitted — but if there's a fault or error on our end, please contact us and we'll make it right.
What if my order arrives damaged or incorrect?
Oh no! Please contact us within 7 days of delivery with your order number and a few photos of the issue, and we'll sort it out quickly 💛